Fa99 takes the privacy and security of your personal data seriously. This document transparently explains how fa99 collects, uses, stores and protects your personal information as a member of our platform. We are committed to never selling or misusing your data.
Fa99 Data Protection
This is the foundation of how fa99 handles your personal data — straightforward, clear and free of confusing legal jargon.
All data transmitted between your device and fa99's servers is encrypted using 256-bit SSL — the same encryption technology used by major banks in Malaysia. This means your username, password, card details and all other sensitive data cannot be intercepted or read by any third party during transmission.
Fa99 has never sold, rented or traded members' personal data to third parties for marketing or commercial purposes, and never will. Your personal information — name, phone number, email address and transaction history — belongs to you and is used solely to operate your fa99 account as described in this policy.
As a fa99 member, you have the full right to access, review, amend, or request deletion of your personal data at any time. Requests can be submitted via live chat or by emailing the fa99 support team. All valid requests will be processed within 14 business days at no charge.
The fa99 Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). This means every processing of fa99 member personal data must have a valid legal basis, be carried out for a stated purpose, and not exceed the required retention period. fa99 conducts periodic PDPA compliance reviews.
In the event of any data breach that may affect the security of your personal information, fa99 is committed to notifying affected members within 72 hours of the breach being detected. The notification will include details of the type of data affected, the steps that have been and are being taken, and any actions you need to take.
Members who close their fa99 account may request the complete deletion of their personal data from fa99's systems. Deletion will be carried out within 30 days of the request, subject to specific legal retention requirements — such as financial records that must be retained for audit purposes for the period prescribed by applicable law.
This Privacy Policy document sets out fa99's privacy practices in full. By using the fa99 platform, you agree to the processing of your personal data as described herein. If you have any questions about how we handle your data, please contact us at support@fa99-jit.com.
Fa99 collects your personal data through various means when you use our platform. We only gather information that is strictly necessary to provide you with a safe, fair, and efficient service as a fa99 member. The following are the categories of information we collect:
A. Information You Provide Directly
B. Information Collected Automatically
C. Information From Third-Party Sources
In certain situations, fa99 may receive information about you from payment service providers you use (such as Touch 'n Go or GrabPay) for identity verification and fraud prevention purposes. This information is used exclusively for verification and security purposes only.
Fa99 adheres to the principle of data minimisation — we only collect data that is genuinely necessary to provide our services. We do not collect sensitive data such as religion, ethnicity, medical information or the political views of our members.
Fa99 uses the personal data collected solely for the purposes stated below. We do not use your data for any other purpose without first obtaining your explicit consent.
Account Operations & Service Purposes:
Security & Compliance Purposes:
Platform Improvement Purpose:
Communication Purposes:
Fa99 does not sell, rent, or transfer member personal data to third parties for commercial purposes. However, in certain limited operational situations, fa99 may share necessary data with the following parties solely to enable the fa99 service to function properly:
Payment Service Providers: When processing deposits or withdrawals, the required transaction information is shared with the relevant payment service providers such as Touch 'n Go, GrabPay, DuitNow or banks via FPX. This sharing is limited strictly to information necessary to complete the transaction.
Game Provider: To ensure games function correctly, the required session information is shared with the relevant game providers such as Pragmatic Play, PG Soft or Habanero. These providers are bound by strict data protection agreements with fa99.
Authorities & Legal Requirements: fa99 may be legally required to disclose certain information to competent authorities pursuant to a court order or valid legal requirement. In such situations, fa99 will notify the relevant member if permitted to do so by law.
Technical Service Provider: Technical infrastructure providers that assist fa99 in operating the platform may have limited access to data necessary for delivering technical services. All such providers are bound by strict confidentiality agreements and are prohibited from using fa99 data for any other purpose.
Fa99 does not share member personal data with marketing companies, social media platforms, data brokers, or any third parties not mentioned in this section. Should fa99 wish to use your data for any new purpose not stated in this policy, we will obtain your explicit consent beforehand.
Fa99 invests seriously in security infrastructure to protect the personal data of all members. The following technical and organisational security measures are implemented and continuously updated:
While fa99 takes all reasonable steps to protect your data, no security system can guarantee absolute 100% protection against all cyber threats. You also play an important role in keeping your account secure — use a strong password, do not share your login credentials, and ensure your device is free from malware.
Fa99 uses cookies and similar tracking technologies to enhance the user experience, ensure account security and understand how members use our platform. Cookies are small text files stored on your device when you visit the fa99 website.
Fa99 uses three categories of cookies:
| Category | Cookie Examples | Purpose | Duration |
|---|---|---|---|
| Fa99_session, fa99_auth | Maintaining your login session, preventing CSRF attacks and ensuring basic account security | Session or 30 days | |
| Fa99_prefs, fa99_lang | Saving your language preferences, display settings, and game preferences for a more personalised experience | 1 year | |
| Fa99_analytics, _ga | Analysing how members use the fa99 platform in aggregate without identifying individuals, for the purpose of platform improvement | 2 years |
Essential cookies cannot be disabled as they are required for the basic security of the fa99 platform. Functional and analytics cookies can be managed through your web browser settings. Disabling certain cookies may affect some features of the fa99 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data fa99 holds about you. All rights can be exercised by contacting the fa99 support team via email at support@fa99-jit.com:
You have the right to request a copy of all personal data fa99 holds about you. Requests will be processed within 14 working days.
If personal data that fa99 holds about you is inaccurate or out of date, you have the right to request immediate correction.
You have the right to request deletion of your personal data from fa99's systems, subject to certain legal retention requirements.
In certain situations, you may request that fa99 restrict how your data is processed while a dispute is being resolved.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider of your choice.
You have the right to object to the processing of your data for direct marketing purposes at any time. Your objection will be actioned immediately.
To submit any request relating to your data rights, email us at support@fa99-jit.com with the subject line "PDPA Data Rights Request" along with your full name and fa99 account number. Our team will verify your identity before processing the request to ensure your data remains secure. All valid requests are processed free of charge within 14 business days.
Fa99 retains your personal data only for as long as necessary for the purpose it was collected, or as required by applicable Malaysian law. The general data retention principles at fa99 are as follows:
Once the retention period expires, personal data will be securely deleted or permanently anonymised so that it can no longer be linked to any specific individual.
The fa99 platform is exclusively for users aged 18 and above. fa99 does not knowingly collect or process personal data from individuals under the age of 18. The fa99 registration process requires age verification, and fa99 reserves the right to request proof of age at any time.
Should fa99 discover that personal data belonging to an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. Parents or guardians who have reason to believe their child has registered a fa99 account should contact our support team immediately at support@fa99-jit.com.
Fa99 encourages parents and guardians to monitor their children's online activity and to use parental control tools available on devices used by minors. If you suspect a child under your care is using the fa99 platform, please contact us immediately.
The fa99 platform may contain links to third-party websites in certain contexts, such as game provider or payment service provider websites. These links are provided solely for informational convenience and do not constitute an endorsement of the content or privacy practices of those websites.
Fa99 is not responsible for the privacy practices or content of third-party websites accessed via links from the fa99 platform. Each third-party website has its own privacy policy, and you are encouraged to read it before providing any personal information to them.
All game providers working with fa99 — including Pragmatic Play, PG Soft and Habanero — are subject to strict data protection agreements with fa99. They may only use the game session data shared with them for the technical purposes of operating the games, and for no other purpose whatsoever.
Fa99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or platform improvements. The amendment process is as follows:
The latest version of the fa99 Privacy Policy is always accessible on this page. The most recent update date is displayed at the top of the document. fa99 recommends that you review this page periodically.
If you have any questions, concerns or complaints regarding fa99's Privacy Policy or how we handle your personal data, please reach out to us through the following channels:
Our team will acknowledge receipt of your enquiry within 2 business days and aim to provide a full response within 7 business days. For more complex enquiries requiring technical investigation, response times may be longer — we will keep you informed of the expected resolution timeline.
If you are not satisfied with fa99's response to your privacy complaint, you have the right to escalate it to the Department of Personal Data Protection (JPDP) Malaysia as the relevant regulatory authority.
The following table summarises key information on how fa99 processes your personal data.
| Data Category | Processing Purpose | Legal Basis | Retention Period |
|---|---|---|---|
| Name & Identity Information | Account verification, KYC, dispute resolution | Legal compliance, contract execution | Throughout active account + 5 years |
| Phone Number & Email | OTP verification, account communications, support | Contract performance, legitimate interests | Throughout active account + 30 days |
| Payment Information | Deposit & withdrawal processing | Contract performance, AML compliance | 7 years (financial requirement) |
| Game History | Account records, dispute resolution, fraud detection | Contract performance, legitimate interests | 5 years from the date of record |
| Technical Data (IP, Device) | Account security, fraud detection | Legitimate interest | 12 months |
| Analytics Cookie Data | Platform improvement (aggregated data) | User consent | 2 years |
| Support Conversation Records | Service quality, dispute resolution | Legitimate interest | 2 years |
Why Privacy Matters at fa99
Many Malaysian users who sign up on online platforms are sometimes unaware of how much personal data they share — and how important it is for platforms to handle that data responsibly. At fa99, we understand that our members' trust is our most valuable asset. That is why we do not treat our privacy policy as merely a legal document to be prepared — it is a commitment we make to every fa99 member.
When you register a fa99 account, you entrust us with your personal information — your name, phone number, payment details via Touch 'n Go, GrabPay or DuitNow, and your activity history on the platform. We take this responsibility very seriously. Every decision about how we collect, store or use data is made with our members' best interests as the primary consideration.
One thing we want to make absolutely clear is that fa99 has never and will never sell your personal data to third parties for marketing purposes. This is not merely a policy — it is a core principle of how we operate. We understand that many users in Malaysia have genuine concerns about online privacy, particularly following numerous reports of data breaches and misuse of personal information both locally and globally. These concerns are valid, and fa99 is committed to doing things differently.
On the technical side, fa99 employs the latest encryption technology to keep your data secure. Our security infrastructure is continuously updated to counter the ever-evolving landscape of cyber threats. The fa99 security team monitors our systems 24 hours a day, 7 days a week to detect any suspicious activity and respond swiftly. All access to member data within the fa99 organisation is strictly limited to personnel who genuinely require it, and is fully logged for audit purposes.
Within the Malaysian context, fa99 is also fully committed to complying with the Personal Data Protection Act 2010 (PDPA). The PDPA grants you important rights as a data subject — including the right to access, correct and request deletion of your personal data. At fa99, we make exercising these rights straightforward — simply contact our support team and we will process your request within the stipulated timeframe, with no obstacles or charges.
We also want to provide more detail on how cookies are used at fa99. Essential cookies are necessary for basic security — for example, they allow the fa99 system to securely maintain your login session and prevent CSRF (Cross-Site Request Forgery) attacks that could compromise account security. Without these cookies, you would need to log in again each time you navigate between fa99 pages. The analytics cookies we use collect data in aggregated, anonymous form — we see how many users visit a particular page or use a particular feature, not the specific activity of any individual.
Ultimately, your privacy is a shared responsibility. fa99 does our part by implementing the strongest security measures we can — but you play an equally important role. Use a strong, unique password for your fa99 account. Never share your login credentials with anyone. Make sure the device you use to access fa99 is password-protected and free from malware. If you notice any unusual activity on your fa99 account, contact our support team immediately. Together, we can ensure your experience at fa99 remains safe and enjoyable.
Responsible Gaming
Privacy and responsible gaming are two aspects of member protection that fa99 takes equally seriously.
Your slots, baccarat and Sports Betting history on fa99 is strictly confidential and accessible only by you through your personal account.
Set deposit limits or session time limits through your fa99 account settings. This limit data is stored securely and only you can modify it.
Self-exclusion requests are handled with complete confidentiality. This information is not shared with any party outside of fa99.
All conversations with the fa99 support team regarding responsible gambling issues are confidential and are not recorded for marketing purposes.
Frequently Asked Questions
Answers to the questions most frequently asked by fa99 members regarding privacy and data security.
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